Questions and answers
Starting out
Is the training really free?
Yes. Every lesson and every assessment attempt is free, with no account and no card. You pay only if you pass and choose to buy a certificate, which costs NZ$24.90 for a standard course, or NZ$34.90 for a longer one.
Do I need to create an account?
No. A small cookie saves your progress on your device. We ask for your name and email only if you buy a certificate.
Can I use my phone?
Yes. The site is built for phones first, including older ones and slower connections.
Can I stop and come back?
Yes. Your progress saves as you go, on the same browser. To continue on another device, open My learning and ask for a link by email.
The assessment
What happens if I do not pass?
Nothing is charged. You will see which topics to review, and you can try again with a new set of questions, for free.
Is there a time limit?
No. Your answers save as you go, so a dropped connection will not lose your work.
Why are the questions different each time?
They are drawn from a larger bank, so a pass reflects what you know rather than having memorised one set of answers.
Can someone else sit it for me?
No. The certificate says you passed, so it has to be your own work. A certificate obtained another way can be withdrawn under our terms.
The certificate
Is it accredited?
No. This is independent online awareness training. It is not a qualification, it is not approved by NZQA, it carries no credits or unit standards, and it does not assess practical skills.
Are there free official courses on the same topics?
On some topics, yes. Government agencies and sector bodies run free training, and some issue their own certificate. Where we know of one we link to it on the course page, beside the price, so you can choose.
My employer told me to get this. Should I pay?
Check with them first. In New Zealand a business must not charge its workers for anything it does or provides for health and safety, so if this is health and safety training your employer requires, raise it with them before you pay. Ask them exactly what they need, because an awareness certificate may not be it.
Will my employer accept it?
We cannot promise that, because each employer decides for itself. If it matters, check with them before you pay. You can do the training first at no cost.
How do I receive it?
As soon as your payment is confirmed you can download a PDF on screen, and we email you a copy.
How can an employer check it?
They can enter the certificate ID on our verification page, or scan the QR code on the PDF. It is free, with no account needed.
I lost my certificate. Can I get it again?
Yes, free. Open Find my certificate, enter the email you used, and we will send a link that opens your certificates.
My name is misspelled. Can it be fixed?
Yes, free. Write to us with the certificate ID and the correct spelling.
Payment
Is it a subscription?
No. It is a single payment, and nothing renews.
How do I pay?
By card through Stripe, which also supports Apple Pay and Google Pay where your device offers them. Card details go directly to Stripe and never reach our servers.
Can I get a refund?
Yes. See our refunds page for how it works. A refunded certificate is withdrawn, so it stops verifying.
My payment failed. What now?
You have not been charged, and your pass is saved. Open My learning and try again whenever you are ready. You do not need to sit the assessment again.
Something we have not covered? Contact us.