Refunds and corrections

Last updated 2 November 2026.

Changed your mind

Ask within 14 days of buying and we will refund you in full, with no need to give a reason. Your certificate is then withdrawn, and shows as withdrawn on our verification page. If you want a certificate later, sit the free assessment again and buy it then.

If something went wrong

If a certificate is wrong, did not arrive, or the service was not what we said it was, we will put it right, by correcting it or refunding you, at any time the law gives you that right. Any rights you have under New Zealand consumer law apply whatever this page says.

Charged twice

Tell us and we will refund the extra payment. Our system also alerts us if one pass is ever paid for twice.

Name corrections

A typo is corrected free of charge. Tell us the certificate ID and the correct spelling. The ID stays the same, so a link or QR code you have already shared keeps working.

How to ask

Write to support@steadyhand.co.nz from the address you used, with your certificate ID if you have it. Refunds go back to the original card. Your bank may take several working days to show them.