Terms of use

Last updated 2 November 2026.

1. Who we are

Steadyhand Training is a trading name used by Lautaro Manuel Gutierrez (49208135058), a business (trader) based in Australia ("we", "us"). Postal address: 2095. You can reach us at support@steadyhand.co.nz.

We are in trade. These terms apply when you use this site or buy a certificate.

2. What we provide

Online awareness training and assessments, free of charge, without an account. If you pass an assessment you may choose to buy a PDF certificate. Buying is optional, and is a single payment. Nothing renews.

3. What a certificate is, and is not

A certificate records that the named person completed the online course and passed its online assessment or, where it says Certificate of Knowledge Assessment, passed the assessment. It is not a New Zealand qualification, is not approved by NZQA, is not listed on the New Zealand Qualifications and Credentials Framework and carries no credits or unit standards. It is not an assessment of practical competence, a licence or a registration. It does not by itself show that an employer or anyone else has met a legal duty. We do not promise that any employer, agency or funder will accept it, so please check before you buy if that matters to you.

4. Your own work

The training and assessment must be your own work, and the name on a certificate must be your own. We may withdraw a certificate obtained by sitting someone else's assessment, by automated means, or by giving a false name. A withdrawn certificate shows as withdrawn on our verification page.

5. Training is general information

Our courses are general awareness training, not legal, medical or professional advice. They do not replace your workplace's procedures, the instructions of a health professional or supervised practical training. If you are in immediate danger, call 111.

6. Prices and payment

Prices are in New Zealand dollars and are shown before you begin. No New Zealand GST is charged because Lautaro Manuel Gutierrez is not registered for GST in New Zealand. Payment is processed by Stripe. We do not see or store your card details. We issue a certificate only after Stripe has confirmed your payment.

7. Delivery

Once payment is confirmed, your certificate is available to download on screen and we email a copy to the address you gave. You can get it again later through Find my certificate.

8. Refunds and your rights

See Refunds and corrections. If you are a consumer, nothing in these terms limits any rights you have under New Zealand consumer law, including the Fair Trading Act 1986 and, where it applies, the Consumer Guarantees Act 1993.

9. Our content

Course text, questions and diagrams belong to us or our licensors. You may use them for your own learning. Please do not copy or resell them.

10. Acceptable use

Please do not try to harvest question banks, get around rate limits, interfere with the site or access someone else's records.

11. Liability

To the extent the law allows, and without limiting your rights in clause 8, we are not liable for indirect loss, or for an employer or anyone else declining to accept a certificate. If we are liable to you for a certificate, our liability is limited to the price you paid for it, except where the law does not allow that limit.

12. Changes and governing law

We may update these terms and will change the date above when we do. The version in force when you bought applies to that purchase. New Zealand law governs these terms, and New Zealand courts and the Disputes Tribunal may hear any dispute.

13. Complaints

Please contact us first so we can try to put things right. You can also get free information from Consumer Protection or the Citizens Advice Bureau.