For people already running a team: routines, workload, conflict between two people, keeping everyone included, coaching, change, and looking after yourself.
You have run your team for a while. The first weeks are behind you, and so is the first hard conversation. Now the questions are slower ones: why the same meeting keeps running, why one person carries too much, why two people have stopped talking, and what to say when a change lands that you did not choose.
This course assumes you know the ground covered by First-Time Team Leader and Feedback and Hard Conversations. It is general awareness, not legal or HR advice. Some of it rests on WorkSafe and Employment New Zealand guidance, and some is our own practical suggestion. The lessons tell you which is which, and your workplace's policies come first.
You can study and sit the assessment free, with no account. WorkSafe's guidance on psychosocial risk and the Ministry for Ethnic Communities' intercultural eLearning are also free and linked on this page, and you may prefer them. Pay only if you pass and want our certificate.
If you go straight to the assessment without completing the modules, your certificate is titled Certificate of Knowledge Assessment, because that is what it records.
Anyone can check a certificate on our verification page using its ID or QR code. More about the certificate.
That course covers your first weeks: clear tasks, check-ins, short talks, rosters and passing things up. This one assumes you have done that and looks at the longer run: which routines to keep, how work is designed, conflict between two people, who gets left out and how to lead a change. Start with that course if you are new.
Only the start. You get four questions and when to use them. Coaching improves when someone watches you and tells you how it went, and a short online course cannot do that. Ask your manager, a mentor or a training provider for practice with feedback.
No. Some are yours to try, and many are not. Anything that looks like bullying, harassment or discrimination, or anything you are part of, goes to HR or your manager. If there is violence or another offence, it should be reported to the Police.
No. It looks at how work is designed and what a team leader can change. For the conversation itself, see Mental Wellbeing at Work. The Mental Health Foundation's Open Minds e-learning is written for people managers and needs an account. If you or someone else needs to talk, 1737 is a free call or text any time.
Ask first. Each employer decides what training it recognises. The certificate shows you passed this assessment and nothing more. It does not show that you can lead a team.
Studying and sitting the assessment are free, and the certificate is optional at NZ$24.90. If your employer asks you to get it, ask whether they provide or fund it before purchasing this optional certificate.
The lessons are original summaries of these sources. For your own situation, the source is what counts.
Version 1.0.1, last checked 2026-11-03. Approved for publication by our editor on 2026-11-09. Not reviewed by an external professional. How we check our content.
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Passed 2 or more courses? Buy their certificates together and pay 20% less.
Write to support@steadyhand.co.nz and a person will answer. Who runs this site.
Free to study.
Certificate NZ$24.90 if you pass.