Courses for people who handle information, customers and records as part of their everyday job.
Office, privacy and cyber security
What the Privacy Act 2020 means in everyday work: collecting, protecting, sharing and disposing of information, and what to do after a mistake.
Free to study
Certificate NZ$24.90 if you pass
Office, privacy and cyber security
Everyday cyber security for people who are not IT staff: passwords, two-step verification, updates, devices, Wi-Fi, file sharing, backups, AI tools and reporting.
Free to study
Certificate NZ$24.90 if you pass
Office, privacy and cyber security
How scams reach workers, how to check a message, payment or call by another channel, and what to do straight after a mistake, without shame.
Free to study
Certificate NZ$24.90 if you pass
Employment, leadership and communication
How to write factual, timely notes, correct mistakes honestly, handle incident and complaint records, and understand who may read records and how long they are kept.
Free to study
Certificate NZ$24.90 if you pass
Employment, leadership and communication
How to say the main thing first, listen, check understanding, write plainly, hand over between shifts and get an interpreter when someone needs one.
Free to study
Certificate NZ$24.90 if you pass
Also useful
Manual handling and workplace safety
Spot what makes a manual task risky, report it early and know what better controls look like. Drawn from WorkSafe guidance. Not lifting technique or moving people.
Free to study
Certificate NZ$24.90 if you pass
Manual handling and workplace safety
Your rights and duties under New Zealand's Health and Safety at Work Act: reporting hazards, stopping unsafe work, HSRs, PPE, and the changes from 1 April 2027.
Free to study
Certificate NZ$24.90 if you pass
Hospitality and retail
Plain steps for upset customers: listen, say what you can do, be honest about refunds, hand over well, and leave and get help when it stops being safe.
Free to study
Certificate NZ$24.90 if you pass
Fire safety and emergencies
What a fire warden usually does before, during and after an alarm, what New Zealand law actually says, and how evacuation schemes and trial evacuations work.
Free to study
Certificate NZ$24.90 if you pass
Fire safety and emergencies
What to find out on day one at work, and what New Zealand guidance says to do in an earthquake, tsunami, storm, flood, fire or threat.
Free to study
Certificate NZ$24.90 if you pass
Manual handling and workplace safety
Everyday stress at work, habits with evidence behind them, work factors that can harm wellbeing, checking in with a colleague, and whom to tell.
Free to study
Certificate NZ$24.90 if you pass
Employment, leadership and communication
What a new worker in New Zealand is owed: a written agreement, minimum pay, breaks, leave and fair treatment, and what to do when something goes wrong.
Free to study
Certificate NZ$24.90 if you pass
Employment, leadership and communication
What counts as workplace bullying in New Zealand and what does not, your options if you experience or see it, what team leaders should do, and where help is.
Free to study
Certificate NZ$24.90 if you pass
Employment, leadership and communication
For new managers in New Zealand: priorities, roster costs, hiring, agreements, trial periods, leave, flexible requests, safety duties and when to get advice.
Free to study
Certificate NZ$24.90 if you pass
Employment, leadership and communication
For people already running a team: routines, workload, conflict between two people, keeping everyone included, coaching, change, and looking after yourself.
Free to study
Certificate NZ$24.90 if you pass
Employment, leadership and communication
How to raise a problem, listen, agree next steps, recognise good work and take feedback, and when a quiet word needs your employer's formal process.
Free to study
Certificate NZ$24.90 if you pass
Our courses explain the principles. Who to report to, how long to keep a record and which tools you may use are set by your organisation's own policies.
If something goes wrong with information or a suspicious email, tell the right person straight away. Fast reporting helps far more than trying to fix it quietly.